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PUC Notice to Customers

NOTICE TO CUSTOMERS:

 

Pursuant to Public Utility Commission of Texas Rule 24.173(d), your water service provider (and/or sewer service provider as applicable) is required to provide you with notice that it is: (1) prohibited from imposing late fees or disconnecting retail water/sewer service for nonpayment of bills that are due during an extreme weather emergency until after the emergency is over; (2) required to offer a payment schedule to a requesting affected customer for unpaid bills due during an extreme weather emergency; and (3) prohibited from disconnecting retail water service for nonpayment of bills due during an extreme weather emergency of an affected customer that has requested a payment schedule until after the payment schedule has been offered and the affected customer has either declined to accept the payment schedule in a timely fashion or violated the terms of the payment schedule.

 

 

AVISO A LOS CLIENTES:

 

De conformidad con la Regla 24.173 (d) de la Comisión de Servicios Públicos de Texas, su proveedor de servicios de agua (y/o alcantarillado, según corresponda) debe notificarle que: (1) tiene prohibido imponer cargos por pagos atrasados o desconectar el servicio minorista de agua/ alcantarillado por falta de pago de facturas que vencen durante una emergencia climática extrema hasta después de que termine la emergencia; (2) requerido para ofrecer un cronograma de pagos a un cliente afectado solicitante por facturas impagas vencidas durante una emergencia climática extrema; y (3) prohibido desconectar el servicio de agua minorista por falta de pago de facturas vencidas durante una emergencia climática extrema de un cliente afectado que ha solicitado un cronograma de pagos hasta después de que se haya ofrecido el cronograma de pagos y el cliente afectado se haya negado a aceptar el cronograma de pagos de manera oportuna o haya violado los términos del cronograma de pagos.